Customer Correspondence Survey
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Thank you to all those who take time to participate in our surveys. CRA utilizes the information we gather to better serve you. If you have an idea for a survey for CRA members, please send your request to CRA at Info@CalRental.org for consideration. This month, we surveyed members about their correspondence with customers.
1. What type of rental business do you have?
General Rental: 60% (18 responses)
Party Rental: 20% (6 responses)
Both: 20% (6 responses)
2. Do you send out customer satisfaction surveys?
Yes: 7% (2 responses)
No: 93% (27 responses)
Additional comment:
1. Only once.
3. How many surveys on average do you get back?
10%: 100% (1 response)
25%: 0% (0 responses)
50%: 0% (0 responses)
75%: 0% (0 responses)
100%: 0% (0 responses)
4. Do you send a company newsletter?
Yes: 10% (3 responses)
No: 90% (27 responses)
5. Do you do email marketing to your customers?
Yes: 10% (3 responses)
No: 90% (27 responses)
6. Do you send out Thank You notes?
Yes: 37% (11 responses)
No: 63% (19 responses)
7. Are your Thank You notes handwritten?
Yes: 91% (10 responses)
No: 9% (1 response)
Additional comment:
1. Part of them.
8. Additional survey comments:
1. We do none of these things.
2. Would be a good idea but just tooooo busy.
3. I need to start doing these things. Thank you.
