Credit Cards & ACH Survey

Thank you to all who take time to participate in our surveys. CRA uses the information we gather to better serve you. If you have an idea for a survey for CRA members, please send your request to CRA at Info@CalRental.org. This month, we asked how members about credit cards and ACH.

1. What type of Rental Business do you have?
Answered: 29 Skipped: 0
General Rental: 41% (12 responses)
Party Rental: 34% (10 responses)
Both: 24% (7 responses)

2. Do you currently take credit cards?
Yes: 100% (29 responses)
No: 0% (0 responses)
Sometimes: 0% (0 responses)
Additional comments:
1. Visa, Master Card, Discover, & American Express.
2. 90% of my transactions are credit or debit cards.
3. All cards.

3. Do you use CRA’s Service Valued Provider 360 Payment Solutions?
Yes: 33% (9 responses)
No: 67% (18 responses)
Additional comments:
1. Our system is not compatible with theirs.
2. We are on POR, so our options are more limited.

4. What is the approximate fee percentage charged by your credit card company?
18 responses:
1. 2.4%.
2. Not sure.
3. 3% (2 responses).
4. 2.6%.
5. Less than 3%.
6. 2.5% (2 responses).
7. Why I don’t know.
8. 2.25%.
9. 2% to 2.25%.
10. 2.8%.
11. 2% (3 responses).
12. 1.65% on a swipe / 1.85% keyed in.
13. 2.82%.
14. 3.5%.

5. Do you charge a convenience fee for taking credit cards?
Yes: 7% (2 responses)
No: 93% (25 responses)

6. What percentage rate do you charge for a convenience fee?
3% (2 responses)

7. Do you submit AP Vendor payments via ACH?
Yes: 33% (9 responses)
No: 67% 18 responses)
Additional comments:
1. Goal for this year is to start sending vendor payments.
2. Rarely.
3. Some, not all.

8. Do you accept ACH payments from your customers?
Yes: 48% (13 responses)
No: 52% (14 responses)
Additional comments:
1. We have one that we do accept.
2. We began accepting ACH in 2020.
3. From those larger companies that require it.

9. What are the fees associated with this if any?
Answered: 6 Skipped: 23
6 responses:
1. None (6 responses)
2. We do not charge for accepting cards or ACH. Cost of doing business.

10. Was it difficult to setup and get customers on board?
Answered: 10 Skipped: 19
Yes: 10% 1 (responses)
No: 90% (9 responses)
Additional comments:
1. Most ACHs are at the election of the customer.

11. Do you have any additional comments on this survey?
4 responses:
1. Incredible how much credit card - debit are used these days. The fees are huge but it is safe
and instant. Can’t remember the last bad check we had. Good thing.
2. Repeal the minimum wage NOW.
3. 360 is the best.
4. Would love to charge a convenience fee, but I think more damage than good will come from
customers.

12. Survey Ideas
1. Something about the MINIMUM WAGE.