Surcharges and Fees

This month we asked members about the Surcharges and Fees they charge. If you have an idea for a survey for CRA members, please send your request to CRA at Info@CalRental.org. 

1. What type of Rentals do you have?
General Tool: 56% (14 responses)
Party: 20% (5 responses)
Both General Tool and Party: 24% (6 responses)

2. Do you accept Credit and/or Debit Cards?
Yes (enter the fee in the comment field): 100% (25 responses)
No: 0%
Additional comments:
1. 0. (three responses)
2. I don’t know what fee we currently pay.
3. 3%.
4. 1.8 to 2%.
5. 3% for orders over $10,000.
6. 2.25%.
7. My rate is ~2.4%, no charge to customers.

3. Do you charge a Surcharge? A surcharge is a fee that would typically go away rather than increase your rates.
Yes (enter the fee in the comment field): 8% (2 responses)
No: 92% (23 responses)
Additional comments:
1. We would raise rates first.
2. Just started with a fuel surcharge in April; damage waiver is 9%.

4. Do you charge an Environmental Fee?
Yes (enter the fee in the comment field): 24% (6 responses)
No: 76% (19 responses)
Additional comments:
1. 2%.
2. We don’t appreciate them so we do not charge them.
3. 2%.

5. Do you charge a Fuel Surcharge?
Yes (enter the Flat Rate or Percentage in the comment field): 20% (5 responses)
No: 80% (20 responses)
Additional comments:
1. 9.50 per gallon.
2. Price per gallon.
3. 7.50 per gallon.
4. We would raise delivery rates first.
5. 20%.

6. Survey Ideas
1. How do you stay in business while you are continually losing money?