The 12th Edition of the Service Management Guide is now available from the Mike Molino RV Learning Center. The guide includes updates to previous editions and features additional material provided by dealers, service managers, technicians, and suppliers. There are more product and model times than previous editions.

The guide offers more than 100 pages of average work unit times for the most functions RV technicians perform, along with Service Check Sheets to serve as a reference for service managers, and technicians.

“The new guide has even more service management guidance, including advice on developing sample service special menus,” said RV Learning Center Service Consultant Tony Yerman, who coordinated work on the new edition. “Every labor operation listed has a labor time associated with it. If a labor time might have a variance or be questionable as to accuracy for the application, the publication provides guidance on how to handle the situation. There are also new listings for hydronic heat and the newer Truma heating systems.”

The guide, also known as a flat rate manual, is an ideal tool for the service department when working with extended service agreement and insurance companies.

 The Service Management Guide is available in two formats.  A printed version is available on durable cardstock paper with a 3-ring binder.  The guide is also issued on CD-ROM that features searchable PDF documents.

Special pricing is available for RVDA of Canada members.  Current prices are:  Manual or CD-ROM: RVDA Members $245, Non-Members $490.  Manual and CD-ROM together: RVDA Members $400, Non-Members $800. Prices are subject to change.

Members of the Service Management Guide Task Force who worked on the revision are:  Tony Yerman, who chaired the task force; task force members: Heather Arthurson, Pik-A-Dilly RV Centre, Manitoba, Canada; Frank Bennett, Camping World RV Sales, NW Region; Don Ebsen, Camping World of Rapid City, SD; Ronnie Ellison, Airxcel, Inc./Suburban Manufacturing, Wichita, KS; Kristin Farwig, Dometic, Elkhart, IN; Chantal Hershberger, Truma Corp., Elkhart, IN; Ian Isley, Affinity RV, Prescott, AZ; Keith Marshall, Campers Inn, Merrimack, NH; Ronald McCrite, Affinity RV, Prescott, AZ; Rick McHone, Bill Plemmons RV World, Rural Hall, NC; Jessica Painter, Aqua-Hot Heating Systems, Inc., Frederick, CO; Janet Savoy, Airxcel, Inc., Wichita, KS; Judy Schutz, Atwood/Dometic, Elkhart, IN; Tim Scott, Camping World RV Sales, NW Region; Daniel Turk, Affinity RV, Prescott, AZ; Tim Tveit, Camping World RV Sales, NW Region; Briggs Vince, The RV Shop, Inc., Baton Rouge, LA; Keith Woodruff, R’N’R RV, Liberty Lake, WA.