2019 Conference: Customer Service Track to Focus on Growing Your Business, Building Better Teams

Conference Countdown

Growing sales and developing a high-performance team are critical in the highly competitive world of 3PLs. To help you reach those goals, TIA has developed a five-session Customer Service Track that will give you the tools to equip your team with a higher degree of organizational effectiveness, leading to increased customer service and profits.

Highlights of the Customer Service Track include:

Outsourcing Your Customer Service to Complement Your Technology

Thursday, April 11; 10:45AM - 11:45 AM

Unemployment at an all-time low and hard retention for entry level positions is a very hot topic. Many 3PLs have turned to outsourcing and near-shoring positions to guarantee these positions keep filled. Is this something your company has considered doing? Join our panel to find out.

Building, Training and Retaining High Performance Teams

Thursday, April 11; 2:00 PM - 3:30 PM

Join our discussion about building an organization that focuses on growth and development of individuals and teams, whether comprised of members from millennials or baby boomers, learn how to retain top talent at every level.

Falling Stars

Saturday, April 13; 11:00 AM - 12:00 PM

Why do those employees that you had so much hope in turn out to be falling stars? Learn from experts on how they handle under-performing employees and learn what sorts of ideas and training can be provided to help turn around those falling stars and keep them high in the sky.

Distribution: The Other "D" Word

Saturday, April 13; 2:00 PM - 3:00 PM

Whether it be a failed software integration or some other disruption to your business, the results could be catastrophic to your livelihood and could result in a financial disaster within your company. Our panel includes individuals who were faced with a financial disaster and lived to talk about it.

Data Analytics, Technology, and the Redesign of Sales Force Tactics

Saturday, April 13; 3:30 PM – 4:30 PM

3PLs have always dominated the “spot” market of freight. However, in the past three years data analytics and the sales technology evolution have flipped the way 3PLs sell. Come hear the latest survey research and case studies that illustrate how firms are using their data analytic and sales tools to jumpstart their sales teams.

 Click here to view all that our Conference has to offer. Hurry. Early Bird pricing ends Feb. 23, 2019. Act now!