Managing, or owning, a plumbing/HVAC company is sort of like herding cats. If you’re the go-to guy or the boss your sphere of influence, and the decision making power that comes with it, is pretty large. Even if you manage only one part of a company and interact with other managers, you’ve got to have intimate knowledge of just about every aspect of your company and integrate that knowledge with your area of responsibility. How do you do it?