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There is a critical process that every customer goes through when they hire a Contractor. If you can master one key point in this process then you'll win more jobs from more customers and dominate your market.

Visit http://www.naylornetwork.com/txp-enews/pdf/5_Factors_That_Determine_Whether_a_Customer_Will_Hire_You_(or_your_competitor).pdf to view the full article online.

Often, when profanity is used in the workplace, managers and supervisors are reluctant to address it for fear that they will be seen as prudish or part of the speech police. However, employers need to carefully consider their response to profane or obscene language when used by employees. In some circumstances, cursing or the use of offensive language is considered protected activity under the National Labor Relations Act. In other cases, profane language, when tolerated and pervasive in the workplace could create a hostile work environment that carries with it legal liability under anti-discrimination laws.

Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=517970&issueID=57114 to view the full article online.

Corey is a third-generation plumber and his uncle, father and grandfather are all still currently working in the trade. His career in plumbing started as a teenager working for his uncle on summer break to make some extra money. Although it wasn’t considered "easy money," he quickly realized that he loved getting his hands dirty and how much the plumbing trade fascinated him.

Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=517999&issueID=57114 to view the full article online.

As an advocate for safe plumbing, Plumbing Manufacturers International (PMI) is working diligently to help keep water delivery safe. This PMI FAQ document provides answers to several key questions about Legionella and its potential effects on water supply systems.

Visit http://www.naylornetwork.com/txp-enews/pdf/Just_the_Facts_Legionella_and_Water_Supply_Systems.pdf to view the full article online.

Figuring out the best options for investing for your future can be confusing and time consuming, especially for a business owner with a full schedule. A common goal for many investors is to maximize growth while minimizing risk. When considering investment vehicles for your assets, one option you might want to consider is annuity.

Visit http://www.naylornetwork.com/txp-enews/pdf/What_Can_Annuities_Do_For_You.pdf to view the full article online.

Blood....A Healthy living body cannot operate without blood. If you look carefully at the business of contracting, the service agreement acts as the "blood" in our customer retention and marketing strategy by forming deep, lasting customer relationships. The "service agreement" represents the single greatest marketing opportunity in contracting, and yet, some contractors have not bough-in or fully adopted the strategy, failing to see the connections between service agreements and profitability and maintaining positive cash flow during shoulder seasons.

Visit http://www.naylornetwork.com/txp-enews/pdf/Service_Agreements_-_the_Lifeblood_of_a_Successful_Contracting_Company.pdf to view the full article online.

$25 OFF ANY COURSE BETWEEN JULY 1ST - DECEMBER 31ST! *Must pre-register and pre-pay by August 31, 2018, to qualify for promotional discount.* Promo Code: beattheheat18

Visit http://www.naylornetwork.com/txp-enews/pdf/BeatTheHeatSummerSale.pdf to view the full article online.

In my experience at the Capitol in Austin, the messaging I hear is, "what do the plumbers want?" Or, "are all the plumbers in agreement?" "Is there one voice?" That doesn’t sound much like for the benefit of few, or for the elite only, etc. Winning means having the majority back you. We must come together to continue to promote a strong presence, strict standards, and, a protective stance for the licenses you hold dear.

Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=517982&issueID=57114 to view the full article online.

Craig Tuffelmire has had his heart and hands in the home air conditioning service for over 20 years. After working on nuclear missiles during the Gulf War, he found himself turning wrenches at an air conditioning business to pay his way through college. He excelled quickly and found a flair for keeping customers happy. "I knew that the key ingredient to earning a customer for life was exceeding all their expectations, and it fascinated me."

Visit https://www.texpertsac.com/about-us/ to view the full article online.

Join now and begin receiving your member benefits today through 2019.

Visit http://www.naylornetwork.com/txp-enews/pdf/2019_Contractor__Intro_BUY_12_GET_16.pdf to view the full article online.

This two-day class will teach plumbing and HVAC service technicians the mindset, concepts and
techniques they need to succeed. The program is centered around QSC’s Ten Step Service
Delivery System. This is a highly interactive program with exercises, examples and role playing to
help technicians hone their skills. Class includes breakfast and lunch both days.

Visit http://www.naylornetwork.com/txp-enews/pdf/Front_Line_Service_Training_2018_Registration_Form.pdf to view the full article online.

This 24-Hr course covers finance; legal; local, state & federal rules/regulations; insurance - bonds - workman’s comp; OSHA awareness; customer service as adopted in Section 363.13. Students who successfully complete the full 3-day course will receive an official PHCC 'Certificate of Completion' as proof of having fulfilled all RMP education requirements and for filing with the TSBPE.

Visit http://www.naylornetwork.com/txp-enews/pdf/RMP_Class_October_2018.pdf to view the full article online.

The PHCC Water Supply Calculator App offers a single resource to determine water supply fixture units and minimum fixture branch sizes for common plumbing fixtures, typical pressure drops in water meters, equivalent lengths of fittings.

The app also allows a user to input a fixture unit demand, resulting in suggested pipe size, determines GPM demand, pressure drop/100’, and velocity in Type "L" copper pipe; with selectors referenced to the National Standard Plumbing Code, the Uniform Plumbing Code, and the International Plumbing Code.

Visit https://www.phccweb.org/tools-resources/phcc-water-supply-calculator-app/ to view the full article online.