eNews

Industry News

We have an employee that has stated that she is unable to perform a particular task. We have requested that she put this in writing. She is not willing to state the reason she is unable to perform the task. We are willing to transfer this task to another employee but want to know if we have the right to insist on having the employee state the reason?

Visit https://www.federatedinsurance.com/services/education-events/hr-question to view the full article online.

Ten Customer Service/Customer Experience Predictions for 2019

Customers don’t care about terminology; all they care about is being able to connect with the brand however they want to. It doesn’t matter if it’s online chat (or a chatbot), a social channel like Twitter, a messaging app or even the traditional telephone. They just want the most convenient (to them) way to connect to the company and get what they want – quickly and easily.

Visit https://www.forbes.com/sites/shephyken/2018/12/16/ten-customer-servicecustomer-experience-predictions-for-2019/#4d41fa2c6178 to view the full article online.

Just Announced! New Milwaukee M18 FUEL 2" Pipe Threader with ONE KEY

Harnessing the power, performance, and run-time delivered by M18 FUEL™ technology*, Milwaukee® has developed the industry’s first cordless pipe threader. The M18 FUEL™ Pipe Threader w/ ONE-KEY™ revolutionizes the pipe threading process by delivering unprecedented control for the user.

Visit https://www.coptool.com/milwaukee-m18-fuel-2-pipe-threader-2874-22hd/ to view the full article online.

Building Success with Routines and Rituals

When we have habitualized a positive action long enough, it becomes a routine. Like putting one brick onto another—over time, we have built a cathedral. What are your rituals and routines?

Visit https://www.contractingbusiness.com/contracting-business-success/building-success-routines-and-rituals to view the full article online.

What Is Customer Excellence?

Why does your competition want your spot? They want it because the leader in any industry or segment will always have outsized margins and returns. Why do you think Jack Welch only wanted to stay in industries where General Electric could be #1 or #2? That is where all the profit is!

Visit https://www.naylornetwork.com/txp-enews/pdf/190115_What_Is_Customer_Excellence.pdf to view the full article online.

Legislative Updates

7-5 Vote to Accept Recommendation to move the oversight of plumbing to TDLR!

You could have heard a pin drop as the members were offering their votes for final tabulation. Once the announcement was seven to move over to TDLR and five to accept the modification to give the Texas State Board of Plumbing Examiners four more years to fix and address many issues, a collective sigh was heard across the room.

Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=540664&issueID=63532 to view the full article online.

Texas State Board of Plumbing Examiners Commission Decisions

Visit https://www.naylornetwork.com/txp-enews/pdf/Texas_State_Board_of_Plumbing_Examiners_Commission_Decisions_January_9_2019.pdf to view the full article online.

Membership

New Member Spotlight: 24/7 Plumbing Co., LP (Katy, TX)

Master Plumber Trent Cooke has been in the plumbing industry since 1992. Over the years he’s built a reputation in the Greater Katy Area community and plumbing, HVAC & electrical industry as being honest and committed to customer satisfaction. Today 24/7 PLUMBING Co., LP continues to practice these same values that have helped their company grow over the years, and work hard to maintain their A+ Better Business Bureau rating.

Visit http://katy-plumber.com/ to view the full article online.

Upcoming Events

Fire Sprinkler Endorsement Training SAN ANTONIO: 2/4/19 - 2/6/19

Each student will receive a course materials binder and a 2016 NFPA 13D Standard for the Installation of Sprinkler Systems in One- and Two-Family Dwellings and Manufactured Homes manual.

Instructor: Robert Stricker

Visit https://phcc-tx.site-ym.com/events/EventDetails.aspx?id=1173777&group= to view the full article online.

Journeyman Training Bundle Austin/Buda: 2/7/19 - 2/10/19 (Thur.-Sun)

The "Journeyman Training Bundle" is a 4 day course consisting of 10hr OSHA training, 8 hr residential code training, 18hr commercial code training, and test prep including hands on instruction using a model plumbing house. Save over $100 by bundling your courses!

This course completes 36 of the 48 hours required by the TSBPE for those planning on sitting for the Journeyman's exam.

Visit https://phcc-tx.site-ym.com/events/EventDetails.aspx?id=1170302&group= to view the full article online.

Benefits

PHCC Company Safety Program Builder

PHCC members have exclusive access to a new company safety program builder from Federated Insurance! Click the link below to begin building a customizable safety program for your business.

Visit https://www.federatedinsurance.com/posts/other/phcc/company-safety-program-builder to view the full article online.

Workforce Development Center

The struggle to attract, train and retain qualified workers impacts the entire plumbing-heating-cooling industry. That’s why PHCC is sharing resources and success stories to help manufacturers, contractors and suppliers come to together to address the workforce challenge!

Visit https://www.phccweb.org/training-education/workforce-development/workforce-development-center/ to view the full article online.

PHCC Texas