Industry News
If there is one workplace issue that bedevils virtually every employer in the country on a daily basis it is the dilemma of employee attendance - perhaps more appropriately, the lack of attendance. Despite the rapidly expanding mandatory paid leave laws and the adoption of generous paid-time-off policies by a large number of employers, employees continue to find reasons for not coming to work.
Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=598574&issueID=68956 to view the full article online.
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The start of a new year provides the perfect opportunity for business owners to set new goals and find unique ways to improve their operations. There are plenty of different options for your 2020 resolutions, from shoring up your finances to organizing your online presence. Here are some suggestions and tips from members of the online small business community.
Visit https://smallbiztrends.com/2020/01/10-resolutions-and-improvements-for-your-small-business-to-consider-in-2020.html to view the full article online.
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Delighting customers is more difficult than ever. The difficulty of the task is why delivering excellent customer service will pay big dividends for your organization. But, is delivering a consistently excellent customer experience worth the cost and effort? Does customer excellence deliver a good return on investment? Visit https://www.naylornetwork.com/txp-enews/pdf/200115_The_ROI_of_Customer_Excellence_v1.2.pdf to view the full article online.
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We have an employee who left unexpectedly three-quarters of the way into his shift, stating he was leaving because he was going on military leave for one year. We've not been able to reach him to get further details, and we haven't received any sort of formal documentation backing up his claim. Are we required to hold his job for him for this year?
Visit https://www.naylornetwork.com/txp-enews/articles/index.asp?aid=598582&issueID=68956 to view the full article online.
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As a business owner or manager, it is so easy to get caught up in the day-to-day work. It becomes difficult to take a moment, take a deep breath, look around, and reflect on what your team needs. So many owners think, “Well, I’m paying them to do it, that should be enough,” but the truth is, it isn’t. In today’s climate and with the shortage of individuals working in the trades, it is vital that managers think about motivating their team and rewarding them, or they risk losing that team entirely.
Visit https://www.achrnews.com/articles/142373-seven-steps-to-effectively-motivate-your-contracting-team to view the full article online.
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