A Question of Value with David Dillon

The ongoing impact of COVID-19 presents lingering challenges for business leaders trying to increase the value of their agency. One key aspect is the impact on the agency team and workplace culture.

Focus on three staff issues in this period of continued uncertainty: staff retention, second-tier leadership team strength and employee engagement. Your capability to thrive will be a function of a strong agency team. Strong employee motivation, cohesion and buy-in have a significant impact on value-creation.

Next Steps: Create an action plan to strengthen your agency team in the final quarter of the year. What actions can you take to retain your key team members that increase agency value? In this period of disruption, what opportunities are there to increase the capabilities of your team?

A stronger team results in a more valuable agency.