AIAM – Allows You To Take the Next Step in Your Career

The AIAM program (Associate in Insurance Account Management) covers the full psychology of customer relationship management, workflow management, as well as how to apply the information on a day-to-day basis. Students’ own actual experiences are discussed among the group, thus learning from each other’s successes and failures.

Here is an overview of the course work:

Day 1: The Insurance Jungle - How to recognize your co-workers’ and customers’ styles so that you can increase effectiveness & Best Practices in Customer Service - Why service matters most, and why it is never enough.
Day 2: Mastering Time - Make the most of your most precious resource and The Write Stuff - Let your image shine with excellent business writing and editing skills.
Day 3: Errors and Omissions - Best Practices class and Company Relationships - How to maximize your relationship with company partners.
Day 4: Negotiating Conflict - Learn how to negotiate well with clients and co-workers. You can prevent conflict before it starts and Sales Partnerships - Why would you need to know about sales? Sales skills can be transferred to many aspects of agency duties.
Day 5: Why Politics Matter - Learn why you should care about political action and Etiquette and the Spoken Word - How to present yourself professionally.
Day 6: Leadership for the Long Run - Learn how leadership can make a difference every day and Survival in the Jungle - How to keep work fun and reduce stress.

Independent Insurance Agents of Virginia